ET Australia has a Fees and Refund Policy in place to outline the terms and conditions for the payment and administration of student fees incurred for the provision of training and assessment services by ET Australia to ensure consumer protection. ET Australia safeguards all student fees in a fair and equitable manner. This policy is applicable for students undertaking training under government funded contractual arrangements and for students paying commercial fees. This includes employers or employment service providers who may pay on behalf of students and includes students undertaking both classroom based training programs and workplace or self-paced based training programs. ET Australia ensures that all fees, payment arrangements and refund information is provided to potential clients prior to enrolment. Students are required to accept the terms and conditions set out in the Enrolment form and supporting information prior to or concurrently with payment of their fee.