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At a glance
  • Classroom
  • Self Paced
  • Trainer Support
  • Practical Learning

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Course Summary

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Employment Opportunities

Potential careers and job roles could include:

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist
Units of Competency

The 12 units of competency that comprise the qualification include: –

  • 1 core unit plus
  • 11 elective units

For a list of units available for selection please click here.

Entry Requirements

There are no formal entry requirements.

Students will require access to a computer and the internet to complete this qualification (access to computers / internet is provided for classroom based study). In addition, the following software may be required depending on subjects being undertaken:

• Microsoft Office applications to suit subjects chosen e.g. Word, Excel, PowerPoint

Applicants considering this qualification require a sound command of English.


All students who undertake this qualification are provided with advice on employment and training options.

Study Pathways; Students who successfully complete this qualification have the underpinning knowledge and skills to continue their studies in related areas including BSB30115 Certificate III in Business and BSB30415 Certificate III in Business Administration.

Study Modes

Study modes for this qualification include: –

Classroom based learning – Allows for a Trainer-led approach where the Trainer and the student meet in a classroom for a specific duration of time in a common location. Classroom based learning allows students to participate in group activities, group learning and group discussions.

Self-paced learning – Self-paced learning allows learners the flexibility to study at times that are suitable. Learners can work through learning material independently knowing that a dedicated Trainer and Assessor is available for support if required. Print based or computer based learning materials are available. This style of study suits students who have good time management skills and who don’t need structured face to face sessions.

Employment Based Traineeship – An employment based traineeship allows for delivery on the job (Central Coast locations only) with a Trainer and Assessor conducting workplace monitoring and assessments visits. Duration – 12 months full time (part time traineeships also available).

Recognition of Prior Learning (RPL) – RPL is suitable for those who already have the skills, knowledge and experience and who can provide current evidence of competence. RPL is available for part of, or a full qualification.